Cancellation, Return & Refund Policy

1. Order Cancellation (Before Dispatch)

Customers may request order cancellation prior to dispatch. When an order is cancelled prior to shipment, any reserved botanical inventory is immediately released back to our live nursery catalog, and refund processing is initiated in accordance with our administrative verification protocol.

2. Return Eligibility for Delivered Items

To be eligible for a return or replacement request:

• The order must have reached the Delivered status.
• The order payment must be confirmed and completed.
• The requested items must have remaining returnable quantities that have not already been submitted in an active request.

Because living botanical specimens (potted plants, saplings, live foliage) are perishable natural goods, each return request is evaluated by our nursery horticultural specialists based on transit damage, physical condition upon receipt, or incorrect variant fulfillment.

3. Return Request Submission Workflow

Customers can conveniently initiate a return request online directly from their account portal:

1. Log in using your registered mobile number at the customer portal.
2. Navigate to My Orders and select the relevant delivered order.
3. Click Request Return / Refund on the order details page.
4. Select the specific item(s) and specify the quantity you wish to return.
5. Provide a detailed description of the reason for return (e.g. transit foliage damage, incorrect plant variant).
6. Submit the request for administrative review.

4. Administrative Review & Approval

Our nursery management team inspects each submitted request. Upon evaluation:

• Approved Returns: The request is approved, and our team coordinates the return logistics or pickup.
• Rejected Returns: If a request does not meet eligibility requirements, our administrators provide an explicit recorded explanation in the system.
• Physical Completion: Once returned items are physically received at the nursery center, the return status is marked as completed.

5. Secure Refund Processing

Refunds are executed securely and server-side through our integrated payment gateway (Razorpay / original payment instrument):

• Refunds are credited directly back to the original payment method used during checkout.
• Both full and partial refunds are supported based on approved items and quantities.
• Refund amounts are cryptographically validated to guarantee they never exceed the remaining refundable transaction balance.
• Depending on your banking partner or card issuer, funds typically reflect in your account within standard banking turnaround timelines (typically 5–7 business days).

6. Historical Invoices

Original tax invoices remain immutable historical legal documents. In accordance with accounting standards, invoices remain accessible in your account dashboard regardless of subsequent return or refund operations.

7. Need Assistance?

If you need any guidance submitting a return or have questions regarding an existing refund, reach out to our team: